Plans change, and we would rather sort it out early than argue later. So CSH AUTO SHIELD SDN. BHD. 202601027833 (1689929-V) keeps to a clear rule on cancelling. Here is how it works if you need to call an order off.
How long do I have to cancel?
The window is short, and it opens the moment you buy.
Inside the window – you may cancel within 24 hours of your purchase and have your money back in full.
Once it has closed – after 24 hours, cancelling may not be possible, since your order could already be processed or on its way to you.
What do I do to cancel?
Tell us as quickly as you can. Two steps:
Come to our team – contact customer service straight away, with your Order Number in front of you.
Let us check – our support team sees how far your order has got and confirms whether it is still eligible to be cancelled.
When do I get my money back?
Back to whatever you paid with.
Approved cancellations – the refund is issued to your original payment method.
The waiting time – do give it 7–14 business days to be processed and to show up in your account.
Need a hand with a cancellation? Reach us through whichever channel below suits you.
📧 Email us: cshautoshield@outlook.com
🏢 Visit us: NO.17, JALAN HARMONIUM 33/1, TAMAN DESA TEBRAU, 81100 JOHOR BAHRU, JOHOR
🌐 Message us: https://cshautoshield.com/contact-us/