Our promise at CSH AUTO SHIELD SDN. BHD. 202601027833 (1689929-V) is plain: you get the item you ordered, in good condition. That promise also marks the limit of what we can take back, so please read this Return, Refund & Exchange Policy before you buy.
Can I send an item back if I change my mind?
No. What we sell is not exchangeable or refundable. Four situations set that rule aside, and your claim need only fit one:
Wrong item – we sent something other than what you bought.
Not what was listed – it fails to match what our website advertised for it: the specifications, the description, the features, the information.
Bad on arrival – the item came to you spoiled, damaged or defective.
Later than we said – the delivery ran past the timeline our Shipping Policy sets out.
What proof do you need from me?
We settle these claims on evidence, so have it ready before you write in. Three pieces:
An unboxing video – one clear recording, unbroken start to finish, showing the parcel still sealed, the shipping label, the packaging and the item inside.
A first-use video – where it applies, a clear recording of the item being used for the first time.
Whatever else we ask for – photographs, your order details or other supporting documents.
How and when do I send my request in?
It all goes to one place, and the clock is short. Two things decide it:
Where to write – send your return or refund request to our customer support team at cshautoshield@outlook.com, and do it within 24 hours of the item reaching you.
What we turn away – anything arriving once that 24-hour window has closed, or without the evidence listed above.
Anything unclear about a return, refund or exchange? Reach us through whichever channel below suits you.
📧 Email us: cshautoshield@outlook.com
🏢 Visit us: NO.17, JALAN HARMONIUM 33/1, TAMAN DESA TEBRAU, 81100 JOHOR BAHRU, JOHOR
🌐 Message us: https://cshautoshield.com/contact-us/